Frequently Asked Questions

How does tufting work?

Tufting is actually just like drawing, but with yarn!

The process starts with "shooting" yarn through a cloth, firmly securing each thread. Then I finish the back of the carpet with a layer of glue and a fabric backing. The final step is neatly trimming and shaping the rug, so that it gets exactly the desired shape and is nicely finished.

Using different tufting guns and techniques I create unique textures and effects, making each carpet special.

Can I request a personal rug?

Yes, that is certainly possible! Check the 'Personal design' page for all the details on requesting a custom made personal rugs.

Can I hang the carpet?

Yes, you can! Many of my rugs are also perfect as wall decoration. The possibilities depend of course on the shape and size, but with a little creativity almost any design can be hung on the wall.

Is there a product that is not specifically stated as (also) intended as a wall tapestry? Feel free to send me a request, and I will gladly take a look to see what is possible to prepare your carpet as a wall decoration!

Which shapes can I request?

I can make almost any shape! Let me know what you are thinking of and let your creativity run wild!

How do I care for my rugs?

My rugs are meant to be a decorative addition to your home, office or other spaces. They will stay beautiful the longest in places with little foot traffic.

  • Avoid damp areas such as the bathroom to ensure the yarn is well preserved.
  • Light vacuuming is fine, but avoid using a rotating brush to avoid wear and tear.
  • Never put the carpet in the washing machine or dryer. The back is attached with glue that is not resistant to water.
  • It is best to carefully clean stains by hand and then allow the carpet to air dry.

How long does it take to receive my order?

Because I make everything myself, rugs that are in stock can be shipped within 1-5 days. Custom orders can take 2-8 weeks depending on size, complexity, and current workload.

Can I return my rug?

I understand that sometimes things don't go as planned. In special cases we may consider a return. Please note that personalized rugs cannot be returned.

Please contact us within 14 days of receipt and ensure that the carpet is returned in its original condition. The shipping costs for returning are at your own expense, and a full quality check will be done before a refund is approved.

If everything is in order, you will receive your money back to your original payment method within 14 days.

How can I get in touch?

You can always DM me on Instagram , email me at info@moosiesrugs.com , or fill out the contact form :)